Frequently Asked Questions

Contraindications are conditions or factors that make a specific treatment inadvisable because they may cause harm, reduce effectiveness, or lead to unwanted side effects. Our priority is your safety and ensuring that treatments provide the best results possible. 

Laser Hair Removal is not suitable for clients who:

• Are pregnant or breastfeeding

• Have active infections, open wounds, or skin conditions like eczema, psoriasis, or dermatitis in the treatment area

• Have used Accutane (isotretinoin) within the last six months

• Have a history of keloid scarring or poor wound healing

• Have recently had sun exposure or a tan (including self-tanners) within two weeks before treatment

• Have light-sensitive conditions (such as lupus) or take photosensitizing medications

• Have active herpes (cold sores) in the treatment area

Skin Rejuvenation should be avoided if you:

• Are pregnant or breastfeeding

• Have active acne, rosacea, or any open wounds in the treatment area

• Are on blood-thinning medications or have a bleeding disorder

• Have been using topical retinoids or prescription retinol (must discontinue two weeks before treatment)

• Have a history of hyperpigmentation or keloid scarring

This treatment is not recommended for individuals who:

• Have an active skin infection, eczema, or psoriasis in the treatment area

• Have a history of hyperpigmentation or keloid scars

• Are taking Accutane or other photosensitizing medications

• Have been exposed to the sun or used self-tanners within two weeks of the appointment

• Are pregnant or breastfeeding

• Have a recent history of chemotherapy or radiation therapy

This treatment is not safe for individuals who:

• Have an active skin infection, eczema, or psoriasis

• Are prone to keloid scarring

• Have been using retinol, glycolic acid, or chemical exfoliants (must stop two weeks before treatment)

• Have had recent laser treatments, microdermabrasion, or chemical peels in the same area

• Have a compromised immune system or healing disorders

Radio Frequency Body Contouring should be avoided if you:

• Have metal implants, pacemakers, or an internal defibrillator

• Are pregnant or breastfeeding

• Have an active skin condition in the treatment area

• Have uncontrolled diabetes or an autoimmune disorder affecting skin healing

• Have a history of deep vein thrombosis (DVT) or varicose veins in the treatment area

Thermal Cycling is not suitable for individuals who:

• Have heart conditions or uncontrolled high blood pressure

• Are pregnant or breastfeeding

• Have Raynaud’s disease or extreme sensitivity to cold

• Have open wounds, recent surgery, or a compromised immune system

• Experience severe migraines triggered by temperature changes

This treatment should be avoided if you:

• Are pregnant or breastfeeding

• Have active acne or skin infections

• Have been using retinol or prescription retinoids (must stop two weeks before treatment)

• Have undergone recent laser treatments or chemical peels

• Have metal implants in the face or a pacemaker

This treatment is not suitable for individuals who:

• Have a pacemaker or metal implants in the treatment area

• Are pregnant or breastfeeding

• Have an active skin infection or recent facial surgeries

• Have been using retinol or other exfoliants (must stop two weeks before treatment)

The pre and post treatment instructions can be found here in both English and French. 

Retinol increases cell turnover and makes the skin more sensitive. Using retinol before treatments can:

• Heighten skin sensitivity, increasing the risk of irritation, redness, or burns

• Reduce the skin’s ability to heal properly after treatments

• Increase the chances of hyperpigmentation or adverse reactions

If you continue using retinol, your skin may be too sensitive for the treatment, leading to:

• Excessive peeling, burning, or irritation

• Delayed healing time and potential scarring

• Higher risk of post-inflammatory hyperpigmentation

Yes, prescription retinoids (such as tretinoin, Retin-A, and Differin) are even stronger than over-the-counter retinol and must be discontinued for at least two weeks before treatment to prevent irritation.

To keep your skin healthy while pausing retinol, follow these steps:

• Use a gentle, hydrating cleanser and moisturizer

• Apply sunscreen daily to protect against sun sensitivity

• Avoid harsh exfoliants and acids (AHAs, BHAs)

• Drink plenty of water and maintain a consistent skincare routine

It depends on the treatment:

• For mild treatments like facials or SR → Resume after 3-5 days, once any redness or sensitivity subsides.

• For resurfacing treatments (Er: Yag, laser treatments, peels) → Wait at least two weeks before reintroducing retinol.

Yes, but avoid other active ingredients like:

• Glycolic acid

• Salicylic acid

• Vitamin C (if it causes irritation)

• Strong exfoliating scrubs